Hancava INC values the customer shopping experience. If you are not satisfied with the automotive products you purchased, you may request a return, provided the request complies with this Return Policy and applicable legal requirements.
- Return Period
Customers may contact Hancava INC to request a return within 30 days of receiving the merchandise.
Please contact us via email within the return period, providing your order number and relevant product information so we can verify your eligibility for a return.
Return requests made after the specified period may not be accepted, unless otherwise required by applicable law.
- Returns of Opened Items
Hancava INC accepts returns of opened items, provided they meet the return criteria.
Customers may reasonably inspect the product upon receipt; return requests may be submitted within the return period even if the packaging has been opened.
However, to ensure smooth processing, items should be kept in as complete a condition as possible. We reserve the right to handle cases where the product’s value has been substantially affected by obvious use, modification, installation, damage, or usage beyond the scope of reasonable inspection on a case-by-case basis.
In situations where the right to return cannot be restricted by law, we will comply with applicable legal regulations.
- How to Request a Return
To initiate a return, please contact Hancava INC first; do not ship the item back directly.
When requesting a return, please provide:
Order number;
Purchaser’s name;
Contact email address;
Name of the product(s) to be returned;
Reason for the return;
Relevant photos (if there are quality or shipping-related issues).
Contact Information for Returns:
Phone: +14428991715
Email: garcia@hancava.shop
We will review your return request and provide you with specific return instructions.
- Return Address
Address: 18361 VASQUEZ LN, LAKE ELSINORE, CA 92532
- Product Issues or Quality Problems
Please contact us as soon as possible if you encounter any of the following issues with the automotive products you received:
The product received does not match the order;
The product was damaged upon receipt;
The product has obvious quality defects;
The product is missing necessary accessories;
The wrong product was received. We will verify the details of each specific order and provide a reasonable solution in accordance with applicable policies.
- Return Shipping Costs
For returns initiated due to personal reasons, the customer is generally responsible for return shipping costs, unless we state otherwise or applicable law requires Hancava INC to bear the cost.
If the return is due to receiving the wrong product, quality issues, or damage incurred during transit, we will handle the return shipping costs based on the specific circumstances.
- Return Shipment
Customers should use a shipping method that provides tracking information or a record of shipment.
We recommend that customers retain the following:
Return tracking number;
Shipping receipt;
Proof of return;
Relevant shipping records.
Once the return package has been handed over to the carrier, please provide us with the tracking information so we can monitor the return status.
- Refund Processing
Upon receipt of the returned items, we will inspect them.
Once items are confirmed to meet return criteria, we will process the refund using the original payment method.
The time it takes for the refund to appear in your account may depend on the processing times of your bank, credit card company, or third-party payment provider.
- Refund Amount
If the return qualifies for a refund, we will process the refund based on the actual amount paid for the order.
Certain service fees, shipping fees, or other non-refundable charges from the original order—where applicable—will be handled in accordance with the order details and applicable laws.
- Statutory Rights
This return policy does not limit any statutory rights that consumers may have under applicable laws that cannot be excluded or waived.
If applicable laws provide additional protections regarding returns, refunds, or product quality, we will comply with those laws.
- Contact Us
If you wish to request a return or have any questions regarding our return policy, please contact us at:
Company: Hancava INC
Address: 18361 VASQUEZ LN, LAKE ELSINORE, CA 92532
Phone: +14428991715
Email: garcia@hancava.shop