Hancava INC provides shipping services for automotive products to customers in the United States. We arrange for order processing and shipment once payment is confirmed and completed, utilizing reliable logistics providers to deliver products to the address provided by the customer.
- Order Processing Time
After successful payment, we typically require 1–2 business days to confirm the order, pick and pack the products, and prepare the shipment.
Once processing is complete, the package is handed over to the logistics company for transport.
Weekends and U.S. federal holidays are generally not included in the standard order processing time.
- Delivery Time within the U.S.
Standard delivery within the United States typically takes approximately 3–7 business days.
Actual delivery times may vary based on the destination region, shipping route, weather conditions, holidays, carrier schedules, and other factors beyond our control.
Consequently, the total time from order confirmation to receipt of goods is estimated to be approximately 4–9 business days, inclusive of both processing and transit times.
- Logistics Providers
Hancava INC selects appropriate logistics providers based on factors such as the order location, package dimensions, weight, and delivery address. Providers may include:
USPS (United States Postal Service)
UPS
FedEx
DHL
The specific carrier is selected by us based on the details of the individual order.
- Shipment Tracking
Once the order has shipped, we will provide tracking information to the customer as soon as it becomes available.
Customers can check the status of their shipment using the tracking system provided by the logistics company.
Please note that it may take some time for tracking information to update within the carrier’s system. If tracking details are unavailable shortly after shipment, we recommend checking again later.
- Delivery Address
Customers must ensure that complete and accurate delivery information is provided when placing an order, including:
Recipient’s name;
Street address;
City;
State;
ZIP Code;
Phone number and any other necessary details.
Delivery delays, returns, or re-shipments resulting from incorrect or incomplete address information provided by the customer may require additional processing time.
- Delivery Delays
While we strive to meet estimated delivery times, actual transit times may be affected by weather, traffic, holidays, logistics network congestion, carrier operations, or other unforeseen factors. In the event of an unusual delay, we will verify the status with the carrier based on tracking information and assist you in resolving the issue according to the specific circumstances.
- Delivery Issues
Please contact us as soon as possible if your package arrives with visible damage, missing items, or items that do not match your order.
We recommend retaining the items, packaging materials, and relevant tracking information, and contacting us via the channels below so we can verify the order details.
Phone: +14428991715
Email: garcia@hancava.shop
- Delivery Completion
Once the carrier’s tracking system indicates that the package has been delivered, we will record this status as part of the order’s delivery history.
If the status shows “Delivered” but you cannot locate the package, please first check the area around the delivery address and any designated safe drop-off spots, and verify with household members or property management; you may also contact the carrier directly to inquire.
If the issue remains unresolved, please contact Hancava INC, and we will assist you in further investigating the matter.